The ServiceNow transformation skills matrix
Understand your team’s transformation capabilities by using this 16-page transformation skills matrix. This free download walks leaders through:
- Understanding the roles of a successful team
- Understanding the skills your team needs for each adoption area
- Understanding the adoption capabilities needed by role
Download the transformation skills matrix today!
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How the matrix can help you plan your ServiceNow digital transformation
Research suggests that only one out of every three digital transformations is a success. That means you have a 33% chance of your ServiceNow digital transformation successfully transforming how your organization operates.
The transformation skills matrix will help you assess your team’s current ability to deliver on a transformational program. This allows you to identify and address skills gaps that may impact the success of your effort.
This tool includes:
1. An overview of the team roles involved in driving digital transformation
Building out an experienced team is one of the first steps in a digital transformation program. This tool will help you understand the roles your program will need based on ServiceNow best practices, from sponsor to business analyst to organizational change manager.
2. Skills descriptions by adoption focus area
Understanding what it takes to drive transformation and adoption is critical to finding the right resources for your team. This tool walks you through each of the 7 adoption focus areas to understand the kinds of skills you team needs to drive each area successfully.
3. Recommendations on transformation capabilities by role
A digital transformation depends on the capabilities of those involved, but not everyone needs to have the same capabilities. The Transformation Matrix helps you understand which Adoption Focus Areas are most critical for which roles on your team (with desired proficiency ranging from “awareness” to “proficient”).
This tool helps you address skills gaps by either upskilling current team members, rescoping role descriptions, or bringing in additional resources.
Download the transformation skills matrix today!
Enter your email below and we’ll send the 16-page ServiceNow transformation skills matrix straight to your inbox.