Video: Digital Solutions aren’t Business Value
Digital solutions aren’t business value Check out our video on the difference between digital solutions and business value.
Insight
Check out our perspective on digital transformation and solution adoption
from our blog and around the internet.
What does ServiceNow success look like?
What ServiceNow success looks like, where some organizations fall short, and how your organization can do better.
Video: How focusing on adoption can help B2B companies drive retention and revenue
By incorporating Organizational Change Management (OCM) practices into your B2B offerings, you can improve your customer’s experience, value realization, and overall client retention. During this session, we’ll explore the difference between “typical usage” and “perfect usage” in B2B offerings and learn how this insight can increase adoption, value realization, and product usage
Three mistakes Partners keep making around ServiceNow Adoption
Why clients struggle to actually use the solutions their Partners provide.
How to help your clients understand the value of OCM in 5 easy steps
Learn how to communicate the value of OCM to your clients so they find the budget for it and keep it in the SOW.
Improve your OCM offerings to improve your ServiceNow RFP win rate
Organizational change management (OCM) services are a key differentiating factor for ServiceNow partners. You can increase your ServiceNow RFP win rate and improve your firm’s overall competitiveness in the ServiceNow space by integrating OCM into your ServiceNow RFP process, templates, and staff training.
Six ways to improve your clients’ ServiceNow employee experience (and your client retention)
Research suggests the employee experience is directly related to client attrition for SaaS companies. Improve your clients’ ServiceNow employee experience–and your client retention rate–by leveraging and integrating OCM best practices.
The ServiceNow OCM models Partners should consider
If your organization doesn’t currently offer OCM support services, now is the time to prepare to fulfill this need for your clients. Learn how to assess your firm’s current and future states to determine the most appropriate resourcing model for you.