Resources for ServiceNow Customers

Learn more about how to drive ServiceNow adoption and success in your organization with these resources.

ServiceNow implementation best practices

Our 17 ServiceNow Implementation Best Practices outline help organizations effectively deliver on their SaaS solutions, including examples of the best practices in action and specific recommendations of how to apply them.

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ServiceNow adoption activity planner

Understand your adoption activity needs by using this 14-page adoption activity planner. This free download walks teams through:

  • Understanding the focus areas that are critical to achieving organizational adoption
  • Assessing your engagement’s adoption needs based on the ServiceNow application you’re implementing​
  • Understanding the activities you should include in your Request for Proposal (RFP)

ServiceNow transformation skills matrix

transformation skills matrix

Understand your team’s transformation capabilities by using this 16-page transformation skills matrix. This free download walks leaders through:

  • Understanding the roles that are required for a transformation team to be successful
  • Understanding the skills your team needs for each adoption area
  • Understanding the adoption capabilities needed by role

Free ServiceNow infographics

Download these free ServiceNow infographics to help your organization learn more about driving successful digital transformations.

The Path to ServiceNow Adoption
ServiceNow Success Infographic