The OCM implementation roadmap for ServiceNow partners
- Think through what a right-sized OCM practice looks like for your organization;
- Confirm who needs to be involved; and
- Identify the first steps to get started.
Download the OCM Roadmap!
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Why use the implementation roadmap
1. Offering OCM Services makes you more competitive in a post-COVID world.
There is a growing awareness of the value of Organizational Change Management when rolling out new software. Since 2016, Google searches on the topic have risen 75% as organizational leaders realize how difficult it is to implement organizational change in a post-COVID world.
ServiceNow Partners who don’t include meaningful OCM activities in their offering are losing out on RFPs to other partners who do.
2. You’re leaving money on the table every time you sign a Statement of Work that doesn’t include OCM services.
OCM services for a single ITSM implementation can bring in over $40k in revenue. This means that by not offering OCM services, your organization could be losing out on hundreds of thousands of dollars of revenue every year.
3. Effective OCM = Improved Employee Experience = Increased Client Retention
The real benefit of offering structured OCM services to your clients is the improved employee experience they’ll enjoy during go-live. By accelerating and increasing user adoption of ServiceNow, your client retention rates will increase–because your firm will be delivering not just a technical solution and organizational churn, but real business value.
In fact, the average ServiceNow Partner stands to earn over $1MM in increased revenue simply by implementing an effective OCM practice.
What's included in the roadmap
Here’s what’s included in the OCM Implementation roadmap:
- The five steps we recommend you follow to implement OCM at your organization
- The 3 critical questions you need to ask yourself for each phase of your rollout
- An editable Gantt chart with suggested activities to create a roadmap for your organization
How to use the roadmap
- Read our recommendations below to help you get started
- Download the free OCM Implementation Roadmap guide from this page
- Answer the questions for each phase of implementation to determine the best path forward for your organization
- Create your own roadmap Gantt chart based on your answers
How to implement OCM at a ServiceNow Partner firm
- Talk to other people. There’s a reason the first step in the SkyPhi method is an assessment that includes stakeholder interviews.
- There is no “one-size-fits-all” solution for OCM offerings, and more isn’t always better. Focus on delivering only what your organization specifically needs to be successful.
- Be agile. If your organization is trying to go from zero OCM capabilities to being able to support full organizational transformations, consider a phased approach.
- Be realistic in your planning. Implementing OCM isn’t easy or your organization would have already done it, so make sure you’re setting achievable goals.
- Get support. If you’re feeling unsure of what the OCM roadmap should look like for your organization, schedule a call with us to discuss the different options that are available for you.
Download the roadmap
Ready to get started? Enter your email and we’ll send the OCM Implementation Roadmap for ServiceNow Partners straight to your inbox.