Business Process Consultant
At SkyPhi, we want to work with the best, ensure they’re treated with respect, and pay them accordingly. We want to work with seasoned professionals who have seen it all and can remain unruffled.
The Business Process Consultant (BPC) is a professional services consulting role responsible for developing and communicating business transformation strategies to all levels of an organization to drive customer success. The Consultant will apply industry best practices and operate in a high-paced team environment.
The Consultant works with ServiceNow Implementation Partners to deliver ServiceNow business processes to clients implementing ITSM, HRSD, CSM, etc. Consultants are often working in multiple systems (SkyPhi, Partner Systems, and Client systems) and working with multiple groups unfamiliar with business process best practices.
The BPC executes business process design and continuous improvement activities with the business to design solutions to affect quality, cost, and/or delivery improvements across the business unit in new and innovative ways, taking into account both the voice of the customer as well as business needs. Depending on the client, this may include document current state and future state processes with the objective of reducing waste in the processes.
The BPC is responsible for working with implementation teams and the business to create plans to implement and sustain the process changes identified. Ideally this will include identification Identify and/or development of appropriate metrics to ensure effective baseline of costs and benefits for organization
This is a project-based, part-time contractor role with 3-6 month contracts, generally for 15-30 hours a week throughout the engagement. Often clients will have multiple phases of ServiceNow implementation and ideally the Business Process Consultant would also support future phases at that customer so additional contracts may come up. Additionally, Consultants may be placed at multiple Customers if they desire and the opportunity arises.
Because our focus is working with passionate, driven people, our Consultants generally have busy, full lives. We don’t care what else you have “going on” if you are able to deliver excellence while doing so.
Benefits of Working with SkyPhi
- Exposure to professional opportunities within the ServiceNow tech services market, which is currently valued at $24.8 billion and is expected to grow to $123.2 billion by 2033.
- Flexible remote work ranging from part-time to full-time roles, depending on the opportunities in our portfolio and your availability.
- Extremely competitive compensation. We keep an eye on going rates and always pay more.
- $1000 referral bonus for any resource current roster members refer who we place in an engagement.
- Free coaching sessions with our co-founders throughout your engagement to set you up for success.
Joining our Roster also brings a variety of other roster resources regardless of your current placement in an engagement:
- Support on how to leave the “W2 life,” including making sure you have the right insurance and retirement planning in place.
- Resources and support on “deprogramming” from traditional consulting to allow team members to take control of their own careers and earning potential.
- Monthly “Leveling Up Sessions” on topics voted on by the community.
- SkyPhi Slack channel for networking and support with other folks in our roster.
- Steeply-discounted coaching sessions with out co-founders.
Work Experience Requirements
- Background in business process design driving innovative process design and continuous improvement activities using process methods and techniques; inclusive of group facilitation, deliverable development, and metrics development
- Experience with ServiceNow delivery or the ServiceNow platform a plus.
- Experience in consulting a plus.
Desired Skills / Capabilities
- Strong interpersonal communication skills and a concern for others’ experience in the workplace.
- Ability to identify when to scale offerings up or down as situations call for them.
- Proven record of flexibility and creative problem solving when faced with challenges from clients.
- Facilitation and group leadership skills, including ability to influence others
- Moderate writing skills and ability to update Microsoft communication templates for specific clients (PowerPoint, Excel, Word). Experience with SharePoint also a plus.
- Ability to emotionally regulate when faced with challenges in the workplace. This includes an ability to initiate and navigate challenging conversations when needed.
- Proven record of consulting skills, including managing Partners and Clients at various levels of process maturity.
- Commitment to delivering excellence to clients over a methodology-based definition of “perfection” or “how things should be.”
- Experience working with all levels of the organization, from C-suite to boots on the ground.
Education Requirements
- Degree or certification related to experience a plus but not a requirement (e.g. Lean/Six Sigma certifications)
Other Requirements
- Ability to be a 1099 Contractor in the US.